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: A new "exhibit framework" allows organizations to select metrics that align with their specific business goals rather than strictly following prescribed lists, provided they meet the core intent of the standard. Timeline for Transition and Certification
Organizations currently using Release 7.x or 7.1 must prepare for a phased rollout of the updated requirements: February 2026 Release 8.0 is available for free download. Upskill Training March 2026 copc updated
: The update introduces specific requirements for AI ethics, technology planning, and performance verification. Leaders are now expected to govern automated systems with the same operational discipline previously reserved for human staff. : A new "exhibit framework" allows organizations to
: Replaces "Transaction" to reflect engagements across all channels, including AI dialogues. including AI dialogues.
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