Locate and change encrypted to false and set a new temporary password.
If local methods fail, you can send a backup of your Directory database to the Genetec Technical Assistance Center (GTAC) . They can reset the password and return the database to you. Security Hardening Tips genetec config tool default password free
Locate and change updated to false with your new password. Locate and change encrypted to false and set
If the default credentials do not work, the password has likely been changed. You can reset it using the following methods: Method 1: Modifying Configuration Files (Server Admin) To reset the password without a current one: genetec config tool default password free