Step 2: Contact the Service Provider DirectlyIf your balance is fine but calls aren't coming through, you must speak with the phone company’s customer service. GTL/ConnectNetwork: 1-877-650-4249 Securus Technologies: 1-800-844-6591
Step 1: Check Your Account BalanceLog in to the portal of the specific service provider used by the facility (e.g., GTL’s ConnectNetwork or Securus Technologies). Ensure your account has sufficient funds. If you use a "Collect Call" method, check with your landline provider to see if you have reached a spending limit for the month. how to unblock a prison call
Step 5: Address Facility-Level BlocksIf the phone company says your account is clear, the block is likely coming from the correctional facility itself. You will need to contact the prison’s "Inmate Phones" or "Classification" department. If a visitor or contact has been "blacklisted" for a rule violation, you may need to file a formal appeal or request for reinstatement through the Warden’s office. The Legal and Security Aspect Step 2: Contact the Service Provider DirectlyIf your
Step 4: Verify with Your Mobile CarrierContact your cell phone provider’s customer service. Ask them to ensure that "Collect Calling" or "Third-Party Billing" is not restricted on your account. Some "Scam Shield" or "Spam Block" apps on smartphones mistakenly flag prison calls as junk mail; try whitelisting the facility's specific outgoing number. If you use a "Collect Call" method, check
Disable Call Waiting: The "beep" of an incoming second call often triggers a prison system's security disconnect.
Call the service provider (Securus, GTL, etc.) to clear technical flags. Disable call waiting on your personal device.