If shortcodes are blocked across all services, the restriction is likely at the T-Mobile account level. 1. Use the T-Mobile Website or T-Life App
Before calling support, ensure the problem isn't localized to your device: how to unblock shortcode texting t mobile work
: If the first representative is unsure, ask to speak with a Level 2 technician who can check for "Premium SMS" or "Shortcode" specific blocks. Plan-Specific Limitations Aargh! Finally solved T-Mobile blocking of SMS Short Codes If shortcodes are blocked across all services, the
: Log in to T-Mobile.com , navigate to the Profile tab, and look for Message Blocking under the messaging section. navigate to the Profile tab
: Try texting the word ALLOW to the shortcode that is currently blocked to see if it triggers an automated unblocking. How to Unblock at the Account Level